Charlotte Cripps
UX Designer, Interim website manager
Email:
Key skills:
Figma (software); User research; User experience design; Usability testing; A/B testing; Data analysis; Wireframing; Team management; Strategic planning; Business Analyst support
A Bit About Me
UX designer and website manager with over 11 years of user research experience. Certified professional for usability and user experience (UXQB; CareerFoundry). Two post-graduate degrees (incl. one first class distinction); six peer-reviewed academic publications.
Work Experience
Interim website manager
GOSH charity
May 2023 - present
UX Designer
GOSH charity
Sept 2022 - present
UX training
CareerFoundry
May 2021 - July 2022
Sabbatical
LCentral
Jan 2019 - Jan 2022
Managing the website content team, and the product ownership tasks. Leading on the strategic direction of the GOSH charity's website, whilst embedding and championing UX research & design, SEO and the work of the development and content teams.
I work closely with stakeholders and developers in an agile team, leading on data-led human centred design and developing UX maturity across the organisation.
Given our small team, I also take on QA work and the Business Analysis tasks assessing and scoping our website projects, defining MVPs and acceptance criteria, as well as optimising current practice.
Completed extensive end-to-end UX training course at CareerFoundry, gaining experience and building a portfolio of UX deliverables and UI assets.
Sabbatical to accompany partner on 2 year posting to Singapore. Taught English, making syllabus accessible for a range of ages and abilities; ran Special Educational Needs awareness training for teachers.
User Researcher
Various
April 2012 - Dec 2018
Extensive user research and data analysis experience in various roles, including 5 contracts for leading music therapy charity Nordoff and Robbins, where I analysed data (using Upshot, Python, SurveyMonkey) to generate 18 performance metrics across the organization of staff (in excess of 25 service evaluations). Other projects include: user experience research for Aalborg University and MusicWorks (South Africa); a psychosocial support service research project funded by the European Commission; an information needs research and analysis project for St James' Church, London.
My work in South Africa included service evaluation projects and assisting the music therapist in palliative care children’s hospitals, child care homes and community centres.
CONTACT
Please feel free get in contact, to discuss my portfolio or working together.
I look forward to hearing from you!